PROJECT 1

Objective: Transition a 26-store chain to an automated purchasing custom software application, replacing the need for live inventory analysts and purchasers at each store.

Role: As the sole remaining live purchaser, I was selected for this project due to maintaining the tightest inventory in the entire chain. My responsibilities included:

• Conducting critical purchasing communications with vendors and handling shipping logistics.

• Performing triage and bug tracking to identify and document issues in the new software.

• Communicating identified issues to the development team and following through to resolution.

• Enhancing the software by ensuring it met the needs previously fulfilled by human purchasers.

Process:

Assessment and Planning:

• Conducted a comprehensive assessment of the current inventory and purchasing processes.

• Collaborated with key stakeholders to understand the requirements and objectives of the automated system.

Implementation:

• Actively participated in the software implementation process, integrating the new system with existing workflows.

• Provided critical feedback to developers based on hands-on use of the software in a live purchasing environment.

Bug Tracking and Resolution:

• Identified and documented over 100 bugs and issues during the initial rollout.

• Worked closely with the development team to prioritize and resolve these issues, ensuring the software's functionality and reliability.

Training and Support:

• Assisted in creating training materials and documentation for store staff to facilitate the transition.

• Provided ongoing support to store managers and staff during the transition period.

Outcome:

• Successfully transitioned the 26-store chain to a fully automated ordering system within the projected three-month timeline.

• Personally resolved over 100 known bugs, significantly enhancing the software's performance and reliability.

• Achieved seamless integration of the automated system, leading to improved inventory management and operational efficiency across all stores.

Impact:

This project not only streamlined purchasing processes but also demonstrated the value of user feedback in software development. My hands-on involvement ensured that the software met real-world needs and laid the groundwork for future innovations in automated retail systems.

Key Skills Demonstrated:

User Experience Research and Feedback Integration - 25%

Problem Solving and Bug Tracking - 20%

Effective Communication and Collaboration with Development Teams - 20%

Project Management and Implementation - 20%

Training and Support Documentation - 15%